EAST Miami

Customer service was excellent!!!!Staff was excellent from start to finish. The first day after checking in myself , my mom and dog went to the pool . My dog started having a seizure for the first time ever in his little life :(. My mom and I was scared to death , didn’t know what to do but the staff made sure they did everything to help us and also the other guests that were there was a big help as well . Luckily it was Vet literally walking distance from the hotel . Our entire stay the staff that was there when the situation happened with my dog made sure he was okay and hydrated everytime they seen us after that :). I don’t have any complaints , definitely worth the money . And also the food was amazing

The room (Bay Plus) was in the 30th floor. The view is absolutely amazing, especially from the terrace. It was very clean and moderne. The location of the hotel is also very good. You are near to many shops and public transport. The staff was very kind.

perfect location. incredible roof top bar and wonderful Argentinian restaurant that changes to a brunch Sundays (worth going). great views and a real hub of attention for trendy people

The staff is incredibly helpful and everything about the hotel is sharp. Love the little touch of a free drink when you check in and the fitness center is really great. Second bonus workout area is awesome. The vibe of the whole place makes you feel like you need to be on the go which can be a good or bad thing. If you want to really just relax then I would pick a different area/hotel. In the end, we were looking to just relax and chill a little bit more and this wasn't the vibe of the hotel which is totally fine. It isn't the hotel's fault. If you want to be in the thick of everything, be on the go, get all dressed up for each outing and have the buzz all around you then its awesome. Just a matter of what you want out of the vacation. I assume for business the place is absolutely a 10/10.

Staff was very friendly, smells in the lobby and in hotel in general was great(sounds strange, I know, but in some places it’s not as good as it was here), views from the room was great, and the room in general. Tap with a filtered water is a great idea, never seen anything like that, but it’s great in terms of saving planet by offsetting plastic pollutions, and I’ve got as much water to drink as I wanted.